Meal Delivery companies are the ultimate symbol of power force in business today: convenience maximalism.
But what do delivery companies do for you and your business?
There is a lot of hype around online delivery right now, and maybe it’s time for a spring clean. Some issues identified on delivery platforms, including rising issues with delivery companies not picking up the order or just cancelling the orders, meaning they are unreliable to the Cafes/Restaurants and Bars. The food industry also realises they are paying too much to use a third-party platform.
And in these uncertain times, we are living in with Covid, we need smart businesses. So why give away your Cafe/Restaurant and Bars profit, 30% plus on each food delivery.
So is the meal-delivery boom a bubble ready to pop?
They can give your business a bad name when food is not delivered or delivered cold or as a mess. And what we think is the worst issue is that the delivery driver can cancel anyone’s orders without any warning or explanation.
Your Cafe/restaurant and Bars are losing money and even customers and wastage of food not being picked up for delivery. Have you lost control over your business? I Say YES!
Delivery apps do not pass on the customer’s feedback to the restaurant; the only way to access the reviews is to log in to the app as a customer of the delivery business.
When restaurants owners are considering putting their business on one or more of these apps, there are some questions they need to ask themselves, such as;
1. Is it economically viable?
2. Do we have the capacity in the kitchen to meet the extra demand?
3. What will the Customer’s Experience be when our food arrives at someone’s door?
4. What, if any, impact will delivery have on our dine-in customer’s experience?
5. Do you have control over your business’s future?
This day, everyone in the food industry feels pressured to be on all the third-party delivery apps to make money and survive.
Okay, food delivery apps are a must, but what about taking control and making your Own Branded Cafe/Restaurant or Bar App? Be the one in control over your business and keep all your customers happy.
It’s very affordable and easy to make this happen with your own branded app! You will Be in Control, and you can put money back into your business. WITH $0 COMMISSION CHARGED!!!!
You are in control of taking action regarding bad reviews, getting in touch with the customer, and correcting the issue. It’s gold for your cafe, restaurant or bar.
This is our personal experience with Third-Party Delivery Companies.
Last Sunday we ordered food from Ms Dumplings, my favourite, through a well-known delivery company, the order was done at 11:30 am. As we all know, we can track the delivery driver, so we see every stop they make and when the food arrives.
We could see the driver going down Woolloware Rd then down Kingsway way where our food would be picked up; he goes to Caringbah, Lilly Pilli. It was 12:45 pm, so we texted the driver and asked what are you doing with our food?? I don’t have your food was his answer and then suddenly the map disappeared from my phone, and I got a message saying my order was cancelled at 1.08 pm.
We called Ms Dumplings and asked why you cancelled our order; her answer was we didn’t. The food wasn’t even picked up from the restaurant; they told us this happens too often. The food was ready to pick up at 12 pm, 130 dollars in the toilet of the restaurant owner’s money.
We ordered it again from the restaurant and picked it up ourselves, and by that time, it was already 2 pm.
We at Mobilise Solutions are like everyone else; sometimes, we want convenience and don’t want to cook. But we would also like to get our food delivered when ordered and warm food would be nice also.
We are all about supporting our locals but to what cost! We never write a bad review to the Eateries; we go direct to the third-party companies to argue our case. Then we make a friendly call to the restaurant in person and talk to them about the issue.
What are you waiting for? Get in touch ask questions; it is free of charge 🙂